We believe in our product 100% but understand we cannot make everyone happy or you may no longer need our service so we are more than happy to provide a refund.
Please contact us first and not your credit card issuer for a refund. Send us an email with request to refund and we will make your cancelation hassle free. Please allow up to one week for refunds to be issued back to your account. We are not the payment provider just the MyShowsNow service provider but will try our best to refund any users immediately after seeing the request and confirming user information.
Please do understand and accept that technical issues arise and we appreciate the opportunity to adequately try to solve them and assist you. Our support team is available 24/7. Most reasons for cancelation are temporary and caused by the following:
Most commonly the speed and quality of our service is directly related to the customers internet speed or inconsistent connection at user’s end. Rather than WiFi, we suggest for the best connection possible that you use an Ethernet cable to watch. If the latency persists, restart your device.
With are huge inventory of worldwide content occasionally a certain channel or movie may be unavailable on server end. Once identified we will do our best resolve issue as soon as possible.
We will provide our best support to help you setup your device but may not know about the circumstances with every device. Our support is limited to pre-defined steps for configurations of devices. For more information, please visit our How It Works page.
Though almost all of our servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not permanent. Our expert engineers are always working to fix them.
If you have any questions about our Refund Policy, please contact us:
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